1. General Terms

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Thank you for choosing Milya. We strive to ensure our products, Josh (AI Transcriber) and Lucy (AI Receptionist), meet your expectations. If you are not satisfied, please review our refund policy below.

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2. Eligibility for Refunds

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You may request a refund within 30 days of purchase or subscription renewal under the following conditions:

• The product significantly fails to function as described.

• Unresolved technical issues impacting usability, despite contacting our support team.

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3. Non-Refundable Situations

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Refund requests will not be honored under the following conditions:

• Requests made after 30 days from the date of purchase or subscription renewal.

• Issues resulting from user error, misuse, or lack of adherence to provided instructions.

• Dissatisfaction related to issues clearly indicated in product descriptions or user documentation.

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4. Refund Request Process

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To request a refund:

• Contact our support team via email at info@milya.ca.

• Provide your order details and reason for the refund request.

• Allow up to 5 business days for processing and response.

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5. Issuance of Refunds

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Approved refunds will be credited back via the original payment method within 7-14 business days, depending on your bank or payment provider.

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6. Changes to This Refund Policy

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Milya reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

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7. Contact Information

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For questions or assistance regarding our Refund Policy, please contact:

Milya
Email: info@milya.ca

 

Effective Date: May 23rd, 2025