Privacy Policy

Introduction

At Milya, we respect the privacy of our users and are committed to protecting the personal information entrusted to us. This Privacy Policy describes how we collect, use, store, and disclose personal information through our AI transcription product, Josh, in compliance with applicable laws including Quebec’s Law 25, Ontario’s Personal Health Information Protection Act (PHIPA), and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What Information Do We Collect?

We may collect the following types of information:

Audio recordings of patient interactions during dental consultations.
Transcripts generated from audio recordings.
User account information (name, email address, dental clinic details).
Technical data including IP addresses, browser type, and usage metrics.

How Do We Collect Your Information?

We collect your information when:

You use Josh to record patient consultations.
You interact with our website, support channels, or customer service.
You provide information during account creation or product usage.

Why Do We Collect Your Personal Information?

We collect personal information for:

Providing accurate clinical documentation through transcription.
Improving and enhancing the accuracy and efficiency of Josh.
Delivering customer support and technical assistance.
Complying with legal and regulatory requirements.

How Do We Store and Protect Your Information?

Your data is stored securely in encrypted databases located within Canada. We implement industry-standard security measures to protect your data against unauthorized access, disclosure, or misuse.

How Do We Share Your Information?

We never sell your personal information. We may share your data:

With authorized third-party service providers necessary for operating our services (e.g., cloud storage).
To comply with applicable laws or respond to lawful requests from authorities.
In anonymized form, with your consent, for improving our services.

Cross-Border Transfers

All personal information is primarily stored in Canada. If we transfer data outside Canada, it will only be with your explicit consent and under strict contractual safeguards.

How Do We Communicate with You?

We may contact you via email, telephone, or postal mail for:

Product updates and enhancements.
Customer support and service notifications.
Compliance and legal notices.

You can opt-out of non-essential communications at any time by contacting us directly.

Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance user experience, analyze website traffic, and improve our services. You may manage cookie preferences through your browser settings. Third-party services like analytics platforms may have their own cookie policies.

Your Rights and Withdrawing Consent

You have the right to access, correct, or delete your personal information. You may withdraw consent for further data collection at any time by contacting us at info@milya.ca.

We reserve the right to modify this Privacy Policy at any time. Any changes will take effect immediately upon posting on our website. Material changes will be clearly communicated.

Questions and Contact Information

For any privacy-related questions, or to exercise your rights, please contact:

Privacy Officer
Milya
info@milya.ca

Effective Date: May 23rd 2025